🌍 General International Shipping Questions
1. Which countries do you ship kittens to?
We ship worldwide to most countries, including:
✔ UK, EU, Canada, Australia, UAE, Japan, Singapore, and more
✖ Restricted countries: Hawaii, Malta, and other rabies-free zones (due to quarantine laws)
Contact us for specific country availability.
2. How does international kitten shipping work?
Our process:
- Pre-flight vet check (within 10 days of travel)
- Health certificate & import permits secured by our team
- IATA-approved airline booking (in-cabin or climate-controlled cargo)
- Customs clearance assistance upon arrival
3. What airlines do you use for pet transport?
We partner with pet-friendly airlines:
- Lufthansa
- KLM
- Qatar Airways
- Emirates
- Air Canada (for Canadian destinations)
📝 Documentation & Legal Requirements
4. What documents will my kitten come with?
Every internationally shipped kitten includes:
✔ EU Pet Passport (for Europe)
✔ USDA-endorsed health certificate
✔ Vaccination records (signed by licensed vet)
✔ Microchip documentation (ISO 11784/11785 compliant)
✔ Import permit copies (where required)
5. Does my country require quarantine?
- No quarantine: USA, Canada, EU (with proper paperwork)
- 10-day quarantine: Australia, New Zealand
- 30+ day quarantine: Japan, Singapore
We handle all quarantine arrangements for applicable countries.
6. What vaccinations are required?
Minimum requirements:
- Rabies (at least 21 days before travel)
- FVRCP (Feline Distemper)
- Microchip (before rabies vaccine)
Additional requirements may apply for:
- Australia (rabies titer test)
- UAE (additional parasite treatments)
✈ Travel & Logistics
7. How long does international shipping take?
- Europe/UK: 1-3 days
- Asia/Australia: 3-5 days (including layovers)
- Customs clearance: 1-2 hours typically
8. Is flying safe for kittens?
Yes! We use climate-controlled cabins and:
✔ Pre-flight hydration & nutrition plan
✔ Pheromone calming sprays
✔ Direct flights whenever possible
9. Can I track my kitten during transit?
Yes! You’ll receive:
- Airway bill number (for airline tracking)
- Live updates from our pet transporter
- Arrival notifications
💰 Costs & Payments
10. How much does international shipping cost?
Prices vary by destination:
- UK/EU: $800–$1,200
- Asia/Australia: $1,500–$2,500
- Middle East: $1,000–$1,800
Includes:
- Airfare
- Health certificates
- Customs brokerage
11. What payment methods do you accept for international orders?
✔ Bank wire transfer (most secure)
✔ Credit cards (3% fee)
✔ Cryptocurrency (Bitcoin, Ethereum)
🛬 Post-Arrival Support
12. What if my kitten gets stressed during travel?
We include:
- 72-hour supply of familiar food
- Stress-reducing supplements
- Emergency vet contacts in your country
13. What should I do when my kitten arrives?
- Offer water immediately (no food for 2 hours)
- Keep in quiet space for 24-48 hours
- Schedule vet visit within 3 days
14. What if there’s a problem at customs?
We provide:
✔ 24/7 customs assistance line
✔ Pre-filled paperwork copies
✔ Local agent contacts (where available)
⚠️ Risks & Restrictions
15. Are there weather restrictions?
Yes! We never ship if:
- Below 45°F (7°C) or above 85°F (29°C) at any route point
- Monsoon/hurricane season in tropical regions
16. What if my kitten gets sick during transit?
✔ Vet on call at all layover airports
✔ Insurance coverage for medical emergencies
17. Can you ship two kittens together?
Yes! Discounts available for multiple kittens:
- Same carrier: 20% off second kitten’s shipping
- Separate carriers: 10% off total
📅 Planning & Timing
18. How far in advance should I book?
- Minimum: 4 weeks (for paperwork processing)
- Peak seasons: 8+ weeks (summer/Christmas)
19. Can I choose the arrival date?
Yes! We coordinate flights for:
- Weekday arrivals (best for customs)
- Specific time windows (additional fee)
20. What if my flight is delayed?
Our protocol:
- Airline notifies us immediately
- Pet relief arranged at airport
- Overnight boarding if needed (at our expense)
📞 Need Help? Contact Our Shipping Team!
✉ Email: shipping@hakunaroyalmoonlightfurry.com
📞 Phone: +1 (XXX) XXX-XXXX (24/7 for urgent transit issues)
Your kitten’s journey is our top priority – we treat every traveler like royalty! 👑🐱
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