At Hakuna Royal Moonlight Furry, we want you to be completely satisfied with your new feline family member. Our refund and return policy is designed to be fair while prioritizing the welfare of our kittens.
📜 Our Policy Overview
1. 7-Day Health Evaluation Period
- You have 7 calendar days from kitten arrival to have them examined by a licensed veterinarian
- If any life-threatening health issues are found, you may choose:
- Full refund (minus shipping costs)
- Replacement kitten of equal value (subject to availability)
2. 30-Day Genetic Health Guarantee
- Covers confirmed hereditary conditions
- Requires official veterinary diagnosis from a licensed DVM
- Options:
- Partial refund (up to 50% of purchase price)
- Replacement kitten when available
💰 Refund Process
Eligible Refunds:
✔ Undisclosed genetic health conditions
✔ Major temperament issues (with professional behaviorist evaluation)
✔ Proven misrepresentation of breed/pedigree
Non-Refundable Items:
✖ Shipping/transportation fees
✖ Custom orders or special requests
✖ Deposits (applied to future purchases if needed)
Refund Timeline:
- Credit card/PayPal: 3-5 business days
- Bank transfers: 7-10 business days
- Cryptocurrency: Case-by-case basis
🐱 Kitten Return Process
If Return is Necessary:
- Notify us immediately via email/phone
- Submit veterinary documentation within 48 hours
- Arrange safe return transport (at buyer’s expense)
- Complete return authorization form
Important Notes:
- We never abandon animals – all returns go to our rehabilitation suite
- A $150 restocking fee applies to non-health related returns
- No returns accepted after 30 days
🔁 Exchange Policy
For Qualifying Situations:
- Breed mismatch (with proof from certified cat association)
- Allergy documentation from medical professional
- Unresolvable behavior issues (after consultation with our behavior team)
Exchange kittens will be:
✔ Same or greater value
✔ Similar age/breed when possible
✔ Subject to availability
📝 Special Circumstances
Deceased Kittens:
In tragic cases of kitten death:
- Requires necropsy report from licensed veterinarian
- Full refund or replacement offered
- Counseling support available
Breeding Disputes:
For breeding rights issues:
- DNA testing available through our certified lab
- Full pedigree documentation provided
- Legal mediation available if needed
🛡️ Purchase Protection
All transactions include:
✔ Secure payment encryption
✔ Detailed sales contracts
✔ Documented health records
✔ Legal compliance with pet sales laws
📞 Need Assistance?
Contact our Customer Resolution Team:
📧 Email: returns@hakunaroyalmoonlightfurry.com
📞 Phone: +1 (XXX) XXX-XXXX (9AM-5PM EST)
✉ Mail: [Physical Business Address]
This policy complies with all federal and state pet sales regulations. Last updated: [Insert Date]
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We stand behind every kitten we raise and will work diligently to resolve any issues fairly and compassionately. 🐾💕